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Overview

The Exceptions page is where you monitor and manage all formal exceptions within CORE. An exception is raised when a control is not operating as expected or a risk event requires time-limited remediation. This page helps you track every open exception, see who owns it, understand how overdue it is, and review the full change log for audit purposes.

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How to use it

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Tabs

The page has two tabs:
  • Exceptions — the default view, showing the active exceptions register.
  • Change Log — a chronological record of all changes made to exception records, useful for audit trails and governance reviews.
Above the exceptions table, a set of filters lets you narrow the view: Apply one or more filters in combination to find exactly the exceptions you need. For example, filter by Entity and set a date range to prepare for a quarterly governance committee.
Exceptions page showing the Exceptions tab with filters for date range, Business Unit, Team, and Entity, and a table listing all exception records with RAYG ratings

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Exceptions table

The core of the page is the exceptions register. Each row represents a single exception, with the following columns: You can sort by any column. Sorting by Overdue By in descending order is a quick way to surface the most pressing items.

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Pagination

The table is paginated. Use the controls at the bottom to navigate between pages or adjust the number of records displayed per page.

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Change Log tab

Switch to the Change Log tab to see a time-stamped record of every update made to exception records. This includes status changes, ownership transfers, due date extensions, and any notes added. The change log is read-only and supports the same filter controls as the main exceptions tab.

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Tips & Tricks

Sort the exceptions table by Overdue By (descending) at the start of each week to prioritise the most critical items. Addressing long-overdue exceptions first reduces accumulated risk and demonstrates proactive governance to regulators.
Extending the due date on an exception resets the Overdue By counter but does not remove the original due date from the change log. Auditors can see every extension, so ensure each one is justified with a clear rationale in the exception record.
Exceptions may be linked to controls or risk events tracked elsewhere in CORE. Use the Element column to understand the source, then cross-reference with the Controls or Risks registers for the full picture. You can also export exception data from the Export Center.